General Enquiries
020 3912 2445

We provide an open and honest relationship with our customers with our full track and trace system for your instruments.

At IHSS, we have implemented and manage a leading track and trace system, T-DOC, within our own decontamination facilities currently servicing North West London, and Kent.  T-DOC is used extensively around the world, is well supported, there are regular updates of software and its XML based interface engine allows for an easy interface with any system.  T-DOC has been interfaced with a number of different Patient Administration Systems around the world.

The application not only provides an independent, robust and comprehensive tracking and tracing function but also the tools and ability to deliver services requested by our Customers.

IHSS has specific experience of networking hospital systems: we currently have over 100 T-DOC stations within the NHS linking back to our data centres.

IHSS can offer this track and trace system, which will not only enhance the service, but also give you, the Customer, access to data to help with the running of the theatres and departments.  The solution is flexible and can be upgraded or expanded easily should other functionality be required.

The system monitors trays and supplementary instruments at every stage of the process, offering “real-time” information:-

    •    Collection and delivery times
    •    Trolley details
    •    Washer details including parameters and contents
    •    Steriliser details including parameters and contents
    •    Packing details including specific instructions and images
    •    Full history of trays including number of usages
    •    Missing instruments/errors/repairs
    •    All staff who handled the trays during the process
    •    Instrument inventory and utilisation

IHSS & T-DOC will work together with the Customer IT and Clinical teams to provide all necessary interfaces and protocols required.

Service Cycle